Services

Glaston’s service network is the widest in its field, and it covers all of Glaston’s machine types and main market areas. Glaston’s comprehensive service network is one of the Group’s most important competitive assets, covering more than 20 service locations worldwide.

The Services’ service offering includes a number of different service and maintenance products. The aim of continuous service agreements is to maximise the operational reliability of machines and to minimise unforeseen production breaks.

The segment’s other services are machine maintenance, modernisation, upgrades, relocations and spare part and tool deliveries as well as consulting and training. Customers are also offered preventative and repair services outside continuous agreements. In addition, Glaston provides transfer, modernising and re-installation services for customer’s glass processing machine, if necessary, at a new operating location or when a customer sells a machine to another operator. A remote machine monitoring and diagnostics are also a part of the service offering.

The operation of the glass processing factory in Akaa, Finland, on behalf of a partner is also part of the Services segment. The glass processing factory in Akaa in its return is part of Tamglass Lasinjalostus Oy. 

Customers’ requirements support service business growth strategy

Growing efficiency requirements for production are one of the biggest contributing factors to service business growth. Continuity and efficiency requirements are highlighted, particularly in the solar glass energy industry. Customers are demanding that they receive spare parts and services more quickly than before. In addition, with the aid of maintenance services, both pre-processing and heat treatment machines can be modernised and upgraded with new features to meet the competitive situation and changes in the operating environment, e.g. new official requirements. Moreover, in developing countries there is increasing emphasis on production quality, and this is supporting growth in demand for service operations.

In the glass processing industry, the outsourcing trend typical of other industrial sectors is already evident: outsourcing needs will grow as customers develop their core operations, which will in turn increase demand for maintenance and service business.

Recent segment information, EUR million